Frequently Asked Questions

Banjo Basics

 

  • What does Banjo do?

    • Banjo operates a single service—Live Time. Live Time delivers life-saving information in seconds (rather than minutes) to first responders to better identify emergencies, reduce response times and save lives.

    • First responders are too often forced to rely on analog information in a digital world. Live Time brings first responders and public services into the age of the internet with industry-leading data and privacy protections. 

  • Is Banjo using its technology to fight the COVID-19 pandemic?

    • A fundamental issue first responders, healthcare providers and government decision makers face in their efforts to curtail COVID-19 is access to live data. As a mission-based technology company dedicated to saving lives and minimizing human suffering, Banjo is collaborating with healthcare providers to deliver life-saving insights so critical decisions during the COVID-19 pandemic can be made without delay. All of this will occur in conformance with the Safe Harbor provision of the Health Insurance Portability and Accountability Act’s (HIPAA) Privacy Rule. We believe it is essential for technology solutions assisting in the pandemic to protect patient information. To explore potential partnerships together, please contact us at covid@teambanjo.com.

  • How does Live Time work?

    • Seconds save lives. Banjo brings together several data streams and uses advanced processing and artificial intelligence to anonymize data sources and remove any personal identifiable information (PII) while delivering critical and life-saving information to the right first responders in seconds. This allows them to deploy resources faster than ever to better serve the public and respond to crises.

  • What are some common use cases for Live Time?

    • Live Time helps first responders quickly and effectively respond to emergency situations like: medical emergencies, accidents, fires, natural disasters, school shootings, missing and abducted children. Live Time has helped:

      • discover accidents and alert first responders minutes before the first 911 call

      • provide live information so emergency vehicles can arrive to scenes faster and ambulances can get patients to hospitals faster

      • detect dangerous road conditions that will cause accidents and alert public safety agencies

      • improve speed and access to intervention and treatments for people addicted to opioids and other drugs

      • notify schools of emergency events nearby that could endanger children’s safety

 

  • Does Banjo make decisions for first responders?

    • NO. We solely provide anonymized emergency event based information so first responders can make faster decisions with the best, real time information.  

 

  • How does Banjo validate an emergency is real?

    • To help eliminate false alerts, Banjo uses a patented system called multi-source validation: a process that combines time, location, and contextual data to quickly identify disparate, nearby sources that corroborate the truthfulness of an event.

 

​​​Privacy

 

  • Does Banjo use data to surveil communities or individuals? Does Banjo access people’s private information?

    • NO. We have never sold user data to anyone, we do not monitor or surveil individuals or communities. Banjo analyzes events, not people. We do not use facial recognition or have the capability to identify or track people.

    • Our Live Time platform does not access or store personal identifiable information (PII) and Banjo’s first priority is maintaining citizens’ privacy and protecting their civil liberties. In 2012, Banjo developed patented processes to protect user privacy and initiated meetings with state governments in support of technology regulation and oversight. We continue to invest in and develop safeguards that protect consumers and guide technology companies’ best practices.

 

  • Does Banjo identify and track people?

    • NO. We have chosen as a company to not have that capability to ensure people's privacy is protected. 

 

  • Does Banjo use facial recognition?

    • NO. We have a mandate to never develop or use facial recognition or other technologies that could compromise citizens’ data or privacy or infringe on their civil liberties.

 

  • How does Banjo protect people’s privacy?

    • Banjo has multiple layers of privacy protection in our system: 

      • ​​we do not collect, access, or store any personal identifiable information (PII)

      • we use our patented processes and practices to both remove all personal identifiable information (PII) and protect user data

      • we make sure our clients and partners have full control and oversight over the data they provide us to analyze. We delete any video data within 24 hours and do not use any facial recognition or other technology that mines for personal identifiable information (PII)

      • We use strict language in our contracts to protect privacy and ensure accountability. Banjo uses contracting provisions and its own internal compliance policies and procedures to ensure that Banjo/Live Time:

        • does not and will not surveil, monitor, profile, or track individuals or violate people’s civil liberties

        • does not and will not violate codes of conduct

        • complies with all applicable laws, specifically including those pertaining to privacy rights and civil liberties of individuals

        • expects audits from government and other entities

 

  • Does Banjo predict or solve crimes?

    • NO. Banjo does not predict or solve crimes. Instead, we help first responders get information faster, at the moment of the emergency. 

 

  • Does Banjo have access to private security cameras (CCTVs)? 

    • NO. Banjo does not have access to private security cameras, including from commercial businesses or DIY security solutions like home video doorbells.  

 

Partnerships

 

  • Who are Banjo’s partners?

    • Banjo’s public sector and private industry relationships align with our mission to save lives and reduce human suffering. If a partnership does not support that mission and meet our ethical standards, we will not engage, regardless of the potential financial gain. Potential partners range from local emergency services to hospitals and health care providers. 

  • Does Banjo sell data?

    • NO. We do not have access to privacy data, nor do we collect, store, or sell people’s data. Banjo has never sold personal data. 

 

History

 

  • Is Banjo a social media company?

    • NO. We operate a single service, Live Time, to deliver information to first responders. Today, publicly available social media is only used to verify an event after all personal identifiable information (PII) is removed.

    • We were founded as a social media company dedicated to connecting users with their friends. Then, we became a news company. Today, we are neither and all apps/products from those two ventures have been discontinued and all associated data deleted.

 

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